GUARANTEE & REFUND POLICY

1. SERVICE GUARANTEE

At AdultsIPTV.com, we offer the following guarantees to our customers:

Quality Guarantee:

• We guarantee 99% uptime for our IPTV service
• We guarantee 4K quality streaming when available
• We guarantee zero buffering with proper internet connection (minimum 25 Mbps recommended)
• We guarantee 24/7 access to our service

Privacy Guarantee:

• We guarantee full privacy protection
• We do not share your viewing habits or personal data with third parties
• We use secure, encrypted connections for all streaming

Compatibility Guarantee:

• We guarantee compatibility with:
  • Amazon Firestick/Fire TV
  • Android devices
  • Smart TVs (Samsung, LG, Sony, etc.)
  • iOS devices
  • Windows/Mac computers

2. REFUND POLICY

General Refund Policy:

• All sales are final – We do not offer refunds for subscription fees
• No refunds for partial months, unused days, or cancellation mid-period
• No refunds due to user’s technical limitations or setup issues

Exceptions (Case-by-Case Basis):

We may consider refunds only under these specific circumstances:

1. Service Failure: If our service is completely unavailable for more than 72 consecutive hours
2. Billing Error: If you were double-charged or charged incorrectly
3. Unauthorized Purchase: If someone else used your payment method without authorization

Non-Refundable Situations:

• Change of mind or dissatisfaction with content selection
• User’s internet connection issues
• Device compatibility issues (we provide free setup support instead)
• Regional restrictions or geo-blocking
• Failure to cancel before auto-renewal
• Access issues due to user error or incorrect setup

3. SUBSCRIPTION MANAGEMENT

Auto-Renewal:

• All subscriptions auto-renew unless cancelled at least 48 hours before renewal date
• You are responsible for managing your subscription and cancellation
• We send renewal reminders via email 7 days and 24 hours before renewal

Cancellation:

• Cancel anytime through your account dashboard
• Service continues until the end of your paid period
• No prorated refunds for early cancellation

Payment Issues:

• Failed payments result in immediate service suspension
• You have 24 hours to update payment information
• After 7 days of non-payment, your account is permanently terminated

4. TECHNICAL SUPPORT & PROBLEM RESOLUTION

Instead of refunds, we provide:

Free Technical Support:

• 24/7 WhatsApp support: +44 7412 830779
• Step-by-step setup guides
• Troubleshooting assistance
• Device-specific configuration help

Problem Resolution Steps:

1. Contact our support team first
2. Allow us 24 hours to resolve technical issues
3. If we cannot resolve the issue, we may offer:
   • Service credit for affected time
   • Extended subscription period
   • Alternative solutions specific to your situation

5. DISCLAIMERS

Third-Party Issues:

We are not responsible for:

• Internet service provider problems
• Device limitations or malfunctions
• Regional internet censorship or blocking
• Third-party app issues (if using our service through another application)

Content Availability:

• We do not guarantee specific channels will always be available
• Channel lineup may change without notice
• Some content may be temporarily unavailable due to provider issues

Geographic Restrictions:

• Users are responsible for ensuring IPTV services are legal in their country/region
• We are not liable for legal issues arising from your use in restricted regions

6. SPECIAL OFFERS & PROMOTIONS

• Promotional pricing applies only to the first billing cycle
• No refunds for difference between promotional and regular pricing
• Free trials (if offered) require valid payment method
• Only one promotion per household/IP address

7. HOW TO REQUEST REFUND CONSIDERATION

If you believe you qualify for a refund under our exceptions:

1. Contact Support First: WhatsApp +44 7412 830779
2. Provide Details:
   • Your account email
   • Transaction ID
   • Detailed reason for refund request
   • Screenshots/videos of the issue
3. Processing Time: 5-7 business days for review
4. Decision: All decisions are final

8. PAYMENT METHOD REFUNDS

• Refunds (if approved) are issued to the original payment method
• Processing time: 7-14 business days depending on your bank/payment provider
• We do not charge refund processing fees
• Refunds in currencies other than original payment may be subject to exchange rate differences

9. CONTACT INFORMATION

For refund inquiries:
WhatsApp Support: +44 7412 830779
Email: support@adultsiptv.com
Hours: 24/7 for technical issues; Business hours for refund inquiries

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IMPORTANT NOTICE:
By subscribing to AdultsIPTV.com, you acknowledge that you have read, understood, and agree to this Guarantee & Refund Policy. You confirm that you are at least 18 years old and that IPTV services are legal in your jurisdiction.

Policy Updates: We reserve the right to modify this policy at any time. Continued use of our service constitutes acceptance of any changes.